Privacy Policy

This Privacy Policy describes how Pizzana ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzana-piz.click, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this document. If you do not agree with any part of this policy, please discontinue your use of our services immediately.

This Privacy Policy is governed by and complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizzana is a food business operating in the United States, providing customers with high-quality food products and dining experiences. Our contact details are as follows:

For all privacy-related inquiries, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, and no later than 45 days as required by applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The information we gather helps us provide better services, process your orders, and improve your overall experience with Pizzana.

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where applicable, for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile photo (if you choose to upload one)

2.2 Payment and Transaction Information

When you place an order or make a payment through our website, we collect financial and transactional information necessary to process and fulfill your order. This includes:

• Credit or debit card details (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address
• Order history and purchase records
• Transaction identifiers and payment confirmation numbers
• Refund and dispute records

2.3 Usage Data and Online Activity

We automatically collect certain information about how you interact with our website. This usage data helps us understand visitor behavior, improve our website performance, and deliver a better user experience. Usage data may include:

• Pages visited and time spent on each page
• Links clicked and navigation paths through the website
• Search queries entered on our website
• Products viewed, added to cart, or purchased
• Date and time of visits
• Referring website or source (how you arrived at our site)
• Frequency and duration of visits

2.4 Device and Technical Information

We collect technical data about the devices and software you use to access our website. This information is typically collected automatically through cookies and similar tracking technologies and may include:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution
• Device identifiers
• Language preferences
• Time zone settings
• Internet service provider (ISP)

2.5 Location Data

With your permission, we may collect precise or approximate geographic location data from your device to facilitate delivery services, identify nearby locations, or provide location-based features. You may disable location tracking through your device settings at any time.

2.6 Communications and Feedback

If you contact us through email, our contact form, or any other communication channel, we retain the content of your messages, including:

• Customer service inquiries and correspondence
• Feedback, reviews, and ratings you submit
• Survey responses
• Complaints and dispute communications

2.7 Marketing Preferences

We collect information about your preferences regarding marketing communications, including whether you have opted in or out of receiving promotional emails, newsletters, or special offers from Pizzana.

2.8 Information From Third Parties

We may receive information about you from third-party sources, including social media platforms (if you interact with our social accounts), third-party delivery partners, advertising networks, and analytics providers. This information is combined with data we collect directly from you to provide a more cohesive and personalized experience.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. We will only use your data in ways that are consistent with this Privacy Policy and applicable law.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and profile
• Communicating with you about your orders, including confirmations, updates, and delivery notifications
• Processing payments and issuing refunds where applicable
• Providing customer support and responding to your inquiries
• Facilitating reservations and in-store experiences

3.2 Website Performance and Analytics

• Analyzing how users interact with our website to improve its functionality and design
• Monitoring website traffic and performance metrics
• Identifying and resolving technical issues
• Conducting A/B testing and user experience research
• Developing new features and improving existing ones based on user behavior

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (where you have given your consent or where permitted by law)
• Personalizing marketing content based on your preferences and purchase history
• Running loyalty programs and reward initiatives
• Conducting marketing research and surveys
• Displaying targeted advertisements on our website and third-party platforms

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Detecting, preventing, and investigating fraud, security breaches, and other illegal activities
• Responding to legal requests, subpoenas, court orders, and government inquiries
• Protecting the rights, property, and safety of Pizzana, our customers, and the public

3.5 Business Operations

• Managing internal business functions such as accounting, auditing, and record-keeping
• Evaluating and improving our products and services
• Planning and conducting business strategy, including potential mergers or acquisitions

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver targeted advertising. Cookies are small text files placed on your device when you visit our website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website. Without these cookies, certain features may not work properly.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and login details.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

4.2 Managing Cookies

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through our cookie consent banner when you first visit our website. Additionally, you can configure your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about how we use cookies, please refer to our Cookie Policy.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances as described below.

5.1 Service Providers and Business Partners

We work with third-party companies that perform services on our behalf, such as:

• Payment processors: To securely handle payment transactions
• Delivery and logistics partners: To fulfill and deliver your food orders
• Cloud hosting and IT service providers: To host and maintain our website and data systems
• Email and marketing platforms: To send promotional communications and manage customer relationships
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer support tools: To manage and respond to customer inquiries efficiently

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and in accordance with applicable law. They are not permitted to use your data for their own purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend the rights or property of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

5.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, reorganization, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change in ownership or control of your personal information in accordance with applicable law.

5.4 With Your Consent

We may share your personal information with other parties when we have obtained your explicit consent to do so. You retain the right to withdraw your consent at any time.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology to encrypt data transmitted between your browser and our servers.
• Secure payment processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access controls: Access to personal information is restricted to authorized employees and contractors who require it to perform their job functions.
• Regular security audits: We conduct periodic reviews of our data collection, storage, and processing practices to assess and improve security.
• Data minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Employee training: Our staff receives regular training on data privacy best practices and security procedures.

6.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities as required by applicable law, including state breach notification laws applicable in the United States. We will provide timely and transparent information about the nature of the breach, the data affected, and the steps we are taking to address it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Pizzana is committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All Users

Regardless of your location, Pizzana provides the following rights to all users:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to certain legal limitations.
• Right to Opt-Out of Marketing: Opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzana-piz.click

We will verify your identity before processing your request to protect the security of your personal information. We may ask you to provide certain identifying information to confirm your identity. We will respond to verified requests within 45 days as required by the CCPA/CPRA, and may extend this period by an additional 45 days when necessary, with prior notice to you.

You may also designate an authorized agent to submit privacy requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their own identity.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Retention Periods

When personal information is no longer needed for its original purpose or required by law, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Pizzana's website and food ordering services are not directed at children under the age of 18. We do not knowingly solicit or collect personal information from minors. If you are under 18 years of age, please do not use our services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you believe that we may have collected information from a minor, please contact us promptly at [email protected] so that we can investigate and take appropriate action.

Parents and guardians who have concerns about their child's interaction with our website are encouraged to contact us directly. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable laws regarding the protection of children's online privacy.

10. International Data Transfers

Pizzana is based in the United States, and your personal information is collected and processed primarily within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information may be transferred to, stored, and processed in countries outside the United States.

When we transfer personal information internationally, we take steps to ensure that your data receives an adequate level of protection consistent with applicable law. These steps may include:

• Using service providers that maintain industry-standard security practices
• Implementing contractual agreements with service providers that include appropriate data protection obligations
• Ensuring transfers comply with applicable U.S. federal and state privacy requirements

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated or controlled by Pizzana. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review the privacy policies of any third-party websites you visit.

Third-party services we may link to or integrate include, but are not limited to:

• Social media platforms (Facebook, Instagram, Twitter/X, etc.)
• Third-party delivery platforms
• Review and rating platforms
• Payment processing services
• Mapping and navigation services

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT signals. However, you may manage your preferences through your browser settings and our cookie consent tool.

13. Your Choices and Opt-Out Options

We provide you with meaningful choices regarding how we use your personal information:

13.1 Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email we send you. You may also contact us at [email protected] to request removal from our marketing lists. Please note that even after opting out of marketing communications, we may still send you transactional or service-related communications (such as order confirmations and account notifications).

13.2 Account Settings

If you have created an account on our website, you may update, correct, or delete certain personal information through your account settings page. If you need assistance, please contact our support team.

13.3 Cookie Preferences

You can manage your cookie preferences through our cookie consent banner or through your browser settings. Please see our Cookie Policy for more information.

13.4 Location Data

You can disable location tracking by adjusting your device settings. Note that disabling location access may affect certain features of our services, such as delivery address suggestions.

14. Filing Complaints With Data Protection Authorities

If you have concerns about how Pizzana handles your personal information and feel that your privacy rights have not been adequately addressed by us, you have the right to file a complaint with the relevant regulatory authority.

14.1 California Residents

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.2 All U.S. Consumers

Consumers across the United States may file complaints regarding deceptive or unfair business practices with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] before filing a formal complaint, as we are committed to resolving privacy concerns promptly and fairly.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other legitimate business reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at pizzana-piz.click
• Notify you by email or through a prominent notice on our website where changes are material

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We take all privacy inquiries seriously and will do our best to respond in a timely and helpful manner.

We aim to respond to all privacy-related inquiries within 10 business days. For formal rights requests under the CCPA/CPRA, we will respond within 45 days of receiving your verified request.